Provider Side Competencies : As your services transform from commoditized services to high end value added services, offshore resource will need cultural sensitivity and competence to effectively engage/consult with your client base and maximize your business outcomes. As offshore/outsource providers penetrate new markets in this fast evolving global economy, your success will be defined by the global competencies of your team members.

GCI can assist you with a wide array of services and programs to maximize your success in the global marketplace.

• Maximizing Multi Cultural Competence - Awareness training highlighting both the differences and similarities between the North American, Asian, Latin American, European and Middle Eastern business and social cultures.
• Cultural Competence Training - Understanding the business and social impact of culture by examining the contrasts and making comparisons between the U.S. and a target country in order to both appreciate and manage unfamiliar behaviors and attitudes. These workforce focused programs address such topics as: leadership style, motivation, negotiation, communication and giving and receiving feedback.
• Communicating Effectively in a Multi Cultural Environment - Identifying different styles of cultural communication and thought process, learning how to avoid assumptions and minimize misunderstandings that lead to mistrust thereby fostering relationships of mutual respect.
• Email Etiquette and Effective Use of Email - Workshop that addresses the “faux pas” of e-mail and how we can learn to manage this indispensable tool which sometimes has a tendency to manage us!  This program targets effective use of e-mail as well as cultural nuances that should be considered in global business.

Please write to us at info@globalcrosswalkinc.com so that we can understand and serve your needs better.

Buyer Side Competencies : Managing beyond Culture, Space and Time.

As you contemplate global alliance, outsourcing or in the due diligence mode, GCI can assist you with cultural compatibility analysis, assessment of risks and opportunities with target partners. For more information, click here.

If you have just outsourced services to a global partner or want to take your outsourced partnership to the next level, GCI’s Virtual Project Management workshops will provide you capabilities to improve productivity in a global team environment, and allow you to more effectively manage challenges inherent in managing virtual teams. For more information, click here.